Due to the large size of our products, we only offer sea shipping, which is free of charge. This method ensures that your product reaches you safely and efficiently.

Once an order is placed and payment is made, the order is sent to our factory for customization. As our products are customized, we do not offer refunds after the order has been sent to the factory.

The processing time for an order varies depending on the complexity of the customization. Typically, it takes between 2 to 4 weeks from the time the order is confirmed to when it is ready for shipping.

Once your order is shipped, we will provide you with a tracking number. You can use this number to track your shipment through the carrier's website.